At Narad Media Network, we are committed to providing professional PR, media relations, branding, digital marketing and communication services to our clients. This Cancellation & Refund Policy explains the terms applicable to cancellation of our services and requests for refunds.
1. Scope of This Policy
This policy applies to services provided by Narad Media Network, including but not limited to:
- Public Relations
- Media Relations
- Branding & Creative Services
- Digital Marketing
- Social Media Management
- Personal Branding
- Reputation Management
- Event & Campaign PR
- Content & Video Production
- Other communication, marketing and media-related services
Where a specific quotation, proposal, work order or written service agreement contains different cancellation or refund terms, the terms agreed upon in that document will prevail over this general policy.
2. Cancellation by the Client
A client may request cancellation of a service by submitting a written cancellation request to Narad Media Network.
A cancellation request should be sent through the official contact details provided by Narad Media Network.
The effective date of cancellation will be the date on which the written cancellation request is received and acknowledged by Narad Media Network.
3. Cancellation Before Work Begins
If a client cancels a service before any work has commenced, Narad Media Network may consider a refund of the amount paid after deducting any applicable:
- Payment gateway or transaction charges
- Administrative expenses
- Third-party charges already incurred
- Non-recoverable costs
- Other expenses specifically incurred for the client’s project
Any refund, where applicable, will be determined based on the nature of the service and the terms agreed with the client.
4.Cancellation After Work Has Started
Once work has commenced, cancellation may not qualify for a full refund.
If the client cancels after work has started, Narad Media Network may deduct charges corresponding to:
- Work already completed
- Services already delivered
- Resources allocated to the project
- Media, advertising or promotional expenses already incurred
- Third-party services or bookings
- Production or content creation costs
- Other non-refundable expenses
5.Advance Payments
Unless otherwise agreed in writing, advance payments made for professional services are generally non-refundable once work, planning, research, media coordination, campaign preparation or other project-related activities have commenced.
Clients are encouraged to review the scope of work, deliverables, timelines and commercial terms before making payment.
6.PR, Media & Third-Party Expenses
For PR, media relations, advertising, event, production or other services involving third-party publications, platforms, vendors, venues, production houses, influencers or media partners, amounts already paid or committed to third parties may be non-refundable.
Narad Media Network will not be responsible for refunding third-party charges that cannot be recovered from the respective third-party provider.
7.Retainer or Recurring Services
For monthly, quarterly or other recurring services, clients must provide written notice of cancellation as specified in their applicable service agreement or quotation.
Cancellation of a recurring service will generally become effective at the end of the applicable paid service period unless otherwise agreed in writing.
Amounts relating to a service period that has already commenced may not be refundable.
8.Failure to Provide Required Information
Clients are responsible for providing the information, approvals, materials and access required for delivery of the agreed services.
Delays caused by the client may affect project timelines and will not automatically create a right to cancellation or refund.
If a project is delayed or placed on hold because the client does not provide the required information or approvals, Narad Media Network may treat the project as continuing unless otherwise agreed in writing.
9.Cancellation by Narad Media Network
Narad Media Network reserves the right to suspend or cancel a service where:
- The client provides false, misleading or unlawful information;
- The client requests services that may violate applicable laws or regulations;
- The client engages in abusive, fraudulent or inappropriate conduct;
- Required payments are not made;
- The client materially breaches the agreed terms; or
- Circumstances outside our reasonable control make continued performance impractical.
10.Refund Processing
Where a refund is approved, it will generally be processed through the original payment method, subject to the applicable payment gateway and banking procedures.
Refund processing may take 7–14 business days from the date the refund is approved.
The actual time taken for the amount to appear in the client’s account may vary depending on the bank or payment service provider.
- The client engages in abusive, fraudulent or inappropriate conduct;
- Required payments are not made;
- The client materially breaches the agreed terms; or
- Circumstances outside our reasonable control make continued performance impractical.
11.Refund Requests
To request a cancellation or refund, the client should contact Narad Media Network with:
- Client/Company name
- Contact details
- Invoice or payment reference, if available
- Service/package purchased
- Date of payment
- Reason for cancellation or refund request
Each request will be reviewed according to this policy and the applicable service agreement.
13. No Guarantee of Results
Cancellation or refund eligibility is not determined by the performance, reach, media coverage, engagement, leads, sales or other commercial results of a campaign unless a specific written agreement expressly provides otherwise.
Marketing, PR, media and communication outcomes may depend on factors outside the reasonable control of Narad Media Network.
14. Policy Changes
Narad Media Network reserves the right to modify or update this Cancellation & Refund Policy from time to time.
Any updated version will be published on this page with the revised effective or updated date.
15. Contact Us
For cancellation or refund-related queries, please contact us:
Narad Media Network
Ujjain, Madhya Pradesh, India – 456001
Phone: +91 98267 09092
Email: naradmedia27@gmail.com
For cancellation requests, we recommend contacting us in writing through the above email address so that the request can be properly recorded.
By engaging Narad Media Network’s services, you acknowledge that you have read, understood and agreed to this Cancellation & Refund Policy.
